Business Process Re-engineering.
- ITProfessor has a well established reputation for re-engineering business processes.
- ITProfessor works from a basic premise: Systems serve Humans.
- Re-engineering a business process is not simply 'putting in a system'.
- Driving change through re-engineering systems, while ignoring the human interface, is destined for failure.
- Humans are ingeniuous and contrary. When faced with a cumbersome system or a difficult process, users simply work around the process and may even sabotage the system.
- ITProfessors expertise lies in knowledge and information management.
- Many companies have accrued a wealth of knowledge but have no method to pass it on.
- As staff leave a company, they leave only a portion of their knowledge behind. This is known as 'Grandfathering'.
- IT Professor can aggregate existing knowledge and create processes to maintain and preserve that knowledge.
- ITProfessors goal is: Align people, systems and information to create a flexible, end-to-end process, which can evolve over time.
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